Microsoft said Friday that fixes for an outage affecting its services were beginning to have a limited effect, but it could not provide a timeline for full restoration. (Foto: Instagram)
Microsoft services remained unstable early Friday, Nov. 13, as users in multiple countries continued to have trouble accessing the company’s platforms. Microsoft said its fixes were beginning to have some effect, but it had no timeline for a full restoration.
The company said it was monitoring server activity across regions and reviewing performance to assess what steps could improve capacity. It was also checking whether patches had been applied and were working as expected after infrastructure was restarted. Microsoft described the results so far as marginal and said it was working to add capacity using virtual machines.
Earlier, Microsoft said its efforts to stabilize services were not producing the expected results. The company said it was looking for alternative procedures to increase capacity amid continuing imbalances in traffic management. It said the changes made to improve service availability had not worked as intended.
Users began reporting access problems Thursday afternoon, Nov. 12. The disruption affected Outlook, Teams, Microsoft 365, Microsoft Store and Copilot. Microsoft said an unexpected outage involving a large number of servers overloaded the infrastructure that remained operational.
Microsoft executive Charles Lamanna said there was no indication that the incident resulted from malicious or cyber activity. He apologized for the disruption, said the company was working to resolve it and pledged to share more information as it became available.
